Refund & Exchange Policy
1. 7-Day Inspection Period
We offer a 7-day window for you to inspect your purchase. If you wish to apply for an exchange or a refund, you must contact us within 7 days of receiving your package (as per the tracking delivery date).
- Requests made after this 7-day period will unfortunately not be eligible for processing.
- To be eligible, the item must be in the same condition that you received it: unworn, unused, and in its original packaging.
2. Damaged During Shipping
While we package every order with extreme care, we understand that accidents can happen during transit.
- If your item arrives damaged or defective, please contact our support team immediately.
- Proof of Damage: To process your request, we require clear photos or a short video of the damage and the shipping packaging.
3. Our Right to Exchange (Primary Resolution)
In the event of damage during shipping or a defective product, we reserve the right to provide a replacement exchange as the first solution. * We will ship a brand-new replacement of the same model at no additional cost to you.
- We cover all shipping fees associated with sending out your replacement item.
4. Refund Process
Refunds are typically only processed if a suitable replacement is unavailable or if an exchange is not feasible.
- If a refund is approved, it will be processed back to your original payment method.
- Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.
5. How to Start a Request
To initiate an exchange or refund, please email our support team with the following:
- Your Order Number.
- A brief description of the issue.
- High-quality photos of the item (especially any damaged areas).
6. Exceptions
Please note that we cannot offer refunds or exchanges for:
- Items that show signs of wear or use.
- Damage caused by improper handling after delivery.
- Change-of-mind requests after the 7-day inspection window has passed.